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The serial-returner spreadsheet becomes "you are fraudulent" in a ticket. Risk bands stay internal. High freezes auto-refund. A person still owns the accusation. The ~$791/mo platform cost floor at 50,000 sessions is planning cost, not fraud recovered.
Finance asks why revenue dropped last week. Someone answers with a TikTok story and no tools. Hop table with evidence per step — Baymard 70.22% is industry context, not your diagnosis.
Monday, the wholesale counter. An agent looks up their net, not the public product page. 3 signed-in roles keep the price book closed. No payment capture.
Shoppers click through from ChatGPT and Perplexity. Adobe measured July 2026 AI-referral traffic to U.S. retail +62% YoY. Instrument that channel before you buy a GEO rank.
Baymard still measures average cart abandonment at 70.22%. A shopping agent that quotes yesterday's stock makes that worse. Score 13 checks before you invite a copilot.
For the person who will build your first store agent on AWS — not a Shopify plug-in. One lookup workflow this week; refunds wait for a person. Planning silhouette ~$791/mo at 50K sessions.
Autonomy is per action, not one store-wide dial. The public worksheet uses a $75 refund ceiling — yours belongs in Policy, not a prompt. Delay notices can go fully automated when the template is fixed.
Five program levels from FAQ assistant to multi-agent ops. Level 5 is optional. McKinsey found only 23% scaling in at least one function.
Score org-wide readiness out of 30. Below 16 out of 30, do not let it change orders. McKinsey found 62% experimenting and 23% scaling — still a minority per function.
Most store AI failures are IDs, APIs, ownership, and evals — not the model. Plan against a published ~$791/mo platform floor at 50K sessions — that is cost, not savings. Run the pre-model gate first.
Nine a.m. Slack is holds, stockouts, and missing GTINs. Pick one of ten back-office tasks this week. A person still signs every write — the sample refund ceiling is $75.
A shopper asks ChatGPT for a blue tee in medium. Adobe's July 2026 cohort says 39% of retail homepages still aren't machine-readable — and size, stock, and price live on the PDP, not the slogan. GEO is product facts, not a rank guarantee.