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Five phases from quick wins to advanced ops. Below 16 out of 30 readiness, do not let an agent change orders. Phase 1 is reads — WISMO and returns recommend.
Rank automations by volume and feasibility — not promised payback. WISMO is about 18% of tickets. Start reads before inventory writes or POs.
Monday, the receiving table and the email thread. An agent scores health, problems, and next actions. Demo on-time at 81% is a fixture. PO changes stay HITL.
Do not replace Shopify Flow or the order-system cancel window with a chat bot. Hybrid is the default: rules own money; the agent returns a decision. Support-shaped pilots ran about 3× platform spend when a browser stayed on.
Cart left at checkout. Baymard still measures abandonment at 70.22%. Timed emails do not say why they left. A person still approves any discount.
Monday merch meeting: what to feature today, what to bury. The agent drafts the brief. A person still publishes. Cart abandonment at 70.22% is checkout context, not a hero-slot KPI.
Fifteen store automations scored as traditional vs agent — not 15 week-one builds. Where-is-my-order is about 18% of tickets. Pick one read-heavy workflow this week.
Shopper asks for a deal at checkout. Classify no-discount, bundle, small percent, or human — do not mint codes. Baymard abandonment is 70.22%, not a coupon ROI.
Slack says Sales down 15% with no next step. The 15% is a schema fixture. Ship metric, contributors, unknowns, and ranked actions. Baymard 70.22% is not your cause.
Tuesday buyer lands in Winback on Wednesday. Name who is at risk, why, and what action — a person still merges the list. Cart abandonment is 70.22%; that is not a churn model.
Monday, the same order and policy tickets. An agent looks them up. Where-is-my-order is about 18% of the pile. Refunds stay with a person. We are not publishing a tickets-down number.
An associate asks "can we ship this SKU on this order?" and jumps five UIs. Six named read tools, evidence on every fact, row cap 25 — not a warehouse chatbot.